As one becomes more senior and responsible in their health care environment, communication with patients and family is becoming more critical. A strong relationship with your team of providers will enable them to understand each other’s needs and concerns, thus facilitating a higher level of patient safety. With the right tools, it is easy to improve communication with patients and families.
In the healthcare environment, communication is crucial to maintaining a safe and timely recovery. Providing information to patients and families about the status of their condition, medications, and any other pertinent information can help them make informed decisions that are crucial to their health and longevity. Providers need to be available non-stop to answer questions and to educate and guide them in their recovery. Suppose a patient has questions regarding their care. In that case, the health system needs to have a readily accessible office staff and medical staff with expertise in medicine to answer any questions. Providers must also be there to monitor progress and assure a process of communicating with patients and family members in healthcare.
Effective communication with patients and family members helps to prevent adverse events from occurring. It is essential to identify any potential issues and take steps to mitigate them before they can become overwhelming or life-threatening. This can be done through:
Providers should utilize the tools provided through the Office of Family Services (OVS) to communicate about significant developments in their care. OVS facilitates communications between patients and providers to promote quality improvement and better patient safety. The OVS has developed a set of patient-related services and resources that can be utilized in the community to ensure proper patient safety and optimal provider communication. One of these resources is the Covid-19.
This comprehensive report provides written communication guidelines for health care providers to ensure appropriate communication with both the patient and their families. Based on the 2021 Canadian Family Nursing Guidelines for Health and Family Care, the Covid-19 is designed to be a universal standard of care for health care professionals across the nation. For this purpose, all health care professionals must have a Covid-19 certification in place at the time of certification. This certification is issued by The Institute of Clinical Evidence (ICF), one of the world’s leading medical journals, and is current in all Canadian provinces. Along with the standard Covid-19 certification, all health care workers must complete a minimum of 6 additional hours of training in literacy and language.
Most family care units use video conferencing equipment to provide audio-visual communication with the patient and their family members except in emergency room situations. The primary objective of using videoconferencing equipment is to improve communication between the patient and the health care team. Other objectives may include documenting vital signs, assessing body temperature, and assessing oxygenation. Studies indicate that patients using videoconferencing tend to respond faster to care services, exhibit more detailed information, and better understand the information provided to them when compared to conventional face-to-face patient contact.
A healthcare team can review patient notes and responses to specific instructions during an in-house visit using a videoconferencing service. Patients in the same room as their family members can view the same information and hear the same information in two different locations. Using verbal and written cues adds increased interactivity in the patient’s environment and facilitates better communication with the patient and family members.
Videoconferencing services are not limited to medical facilities or hospitals. They can be used for rehabilitation facilities and nursing care facilities, elder care facilities, home health agencies, physician’s offices, rehabilitation centers, and mental health facilities. The patient’s environment is altered to provide a more comfortable environment for the patient. Videoconferencing can be used in various ways to increase patient compliance, enhance the quality of care, and reduce stress and anxiety. They can also provide information to patients and their families, which is essential for effective communication.